Managed IT · 24/7 Support

IT That Doesn't Break
at the Wrong Moment

The average Indian SMB loses 14 working hours per employee per year to IT disruptions (NASSCOM 2024). That's not a minor inconvenience — it's a measurable drag on output. Win Infosoft's managed IT service shifts the model from reactive firefighting to proactive prevention.

24/7 helpdesk

<15 min first response

99.5% uptime record

Fixed monthly cost

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What's Included

Managed IT Services

Everything needed to keep IT running reliably — monitoring, support, patching, recovery, and strategic guidance — under a single fixed monthly fee.

24/7 Proactive Monitoring

Network, servers, and endpoints monitored continuously. Issues are flagged and resolved before they affect users — not after someone files a support ticket.

Helpdesk Support

Tier 1, 2, and 3 support via phone, email, and remote session. Average first response under 15 minutes. Complex issues escalate automatically without the user needing to chase anyone.

Patch Management

All OS and application patches tested and deployed on a schedule that doesn't conflict with business hours. No surprise reboots, no deferred critical updates.

Backup & Disaster Recovery

Daily backups with offsite replication. Tested recovery procedures — not just backup files sitting on a server. Recovery plans are rehearsed against real failure scenarios on a quarterly basis.

IT Strategy & vCIO

Quarterly reviews of IT roadmap, budget planning, and technology decisions with a named virtual CIO. Strategic guidance without the cost of a full-time hire.

Vendor Management

Win Infosoft manages relationships with ISPs, hardware vendors, software licensors, and cloud providers on the client's behalf. One point of contact instead of five separate queues.

Pricing Model

Fixed Monthly Fee. No Surprises.

Scope is agreed upfront and honoured. No hourly billing. No surprise invoices when an incident runs long. The fee covers everything within the agreed scope — period.

Essentials

24/7 monitoring, helpdesk, and patch management. Right for businesses with stable IT needing reliable day-to-day coverage.

Business

Essentials plus backup & DR management and vendor management. Suited to growing teams that can't afford extended downtime.

Enterprise

Full suite including vCIO, strategic roadmapping, and compliance reporting. For organisations where IT drives competitive advantage.

The Process

How Managed IT Onboarding Works

Step 01

Onboarding Audit

Full documentation of existing infrastructure, software, vendors, and current pain points. Typically completed in 2–5 days.

Step 02

Monitoring Setup

Agents deployed, alerting thresholds configured, escalation paths defined. No disruption to users during setup.

Step 03

SLA Kickoff

Service level agreement signed, escalation contacts confirmed, and helpdesk portal access provisioned for all users.

Step 04

Ongoing Ops + Reviews

Monthly summary reports and quarterly vCIO reviews keep IT aligned with business direction throughout the engagement.

Common Questions

Managed IT Services FAQ

What is included in a managed IT services contract?

Scope varies by tier, but all contracts include 24/7 monitoring, helpdesk support with defined SLAs, patch management, and a monthly summary report. Backup management, vCIO services, and vendor management are included in higher tiers or available as add-ons. The full scope is documented before signing — nothing is left ambiguous.

How is pricing calculated?

Pricing is per-device or per-user depending on the scope. Win Infosoft provides fixed monthly pricing agreed upfront — no hourly billing surprises. A no-commitment audit is available to define the scope and device count before any pricing is presented.

Can Win Infosoft take over IT management from our current provider?

Transition is a managed process. Win Infosoft conducts a full infrastructure audit, documents the environment, and assumes management in phases to avoid disruption. The transition typically takes 2–4 weeks and is coordinated to avoid any gap in coverage between the outgoing provider and the new arrangement.

Do you support both Windows and Linux environments?

Yes. Win Infosoft's team manages mixed environments including Windows Server, Linux (Ubuntu, RHEL, CentOS), macOS endpoints, and network infrastructure from Cisco, Fortinet, and Meraki. Most client environments are mixed — this is the norm, not the exception.

IT That Doesn't Break at the Wrong Moment